Frequently Asked Questions

Find the answers to your most frequently asked questions.

Still need help? Get in touch with our team on 01422 419 555.

Payments & Delivery FAQs

Certainly! Almost all cards are taken via our web shop. Alternatively, if you are paying by invoice, there is a Pay Now button on it which leads you to our secure payment portal. If you’d prefer to pay by BACS or by cheque, these options are available too.

Our standard lead time from order to delivery is 20 working days. Regrettably, sometimes it can be longer at busy times.

However, benches, seats, Hebden X-Grids and black lumber can often be turned around in less time at quiet periods in the year.

We always confirm the delivery date when we receive the order.

If you have already paid via the web shop and you feel that the wait is to long when you receive your delivery confirmation, we will happily refund you within 2 working days.

All of our products are as keenly priced as possible to help stimulate demand and educate the market about the benefits, both environmental and economic, of using recycled materials.

This makes it difficult to reduce our prices beyond those published on this website. However, where large quantities are involved, we are happy to discuss the possibilities.

Sometimes there are “school focused” special offers, so keep an eye on our social media feeds and our news pages here, or sign up for our newsletter.

No, sorry, however we do allow publicly funded organisations or large charities terms of 14 days from delivery. Just get in touch for more information.

Name: Low Carbon Products Limited, trading as British Recycled Plastic
Company No: 06903105
VAT Number: 976451973

For more information, please read our About Us page

We do not ship to Europe. We ship within the UK only as we believe it’s important to keep our business circular – we recycle British waste, processing it and engineering our items within the UK and selling it here, too. This ensures that the waste we save from landfill is our own waste and that it’s British workers and businesses benefitting from all our hard work.

Likewise, by shipping to Europe we’d also undermine any efforts recycling industries in those countries may have to sell within their national borders.

We do ship to the Highlands and Islands of Scotland, yes. Prices vary, so please get in touch with the office to place your order as you will be unable to complete the delivery segment of your order in the webshop.

Delivery costs are not included in the majority of our products and you will need to add delivery at checkout. The only exception to this is our raised bed kits which have delivery included in their cost.

Please call the office on 01422 419 555 to discuss your requirements with our team, however, our products are dispatched from several locations around the UK so collection isn’t always practical.

Please let us know asap if there is restricted access to the delivery address as our products are often delivered on an articulated lorry. Our products are mounted on pallets. Delivery is usually to the kerbside and delivery drivers are not permitted to assist with any lifting once the product has been lowered from the vehicle, although they should be able to move the pallet a short distance using a pallet truck, as long as the ground is firm and stable (eg tarmac or concrete) and not steeply sloping, and there is clearance of at least 1.2m. You will likely need to enlist some assistance if your delivery is being made, for example, to the front driveway but is going to be set up in the back garden.

Recycled Plastic Products FAQs

Yes, unless specified otherwise. If you don’t require a hole, let us know.

Hebden grids can be used on gradients up to 1 in 10 if being driven over, although they will need pegging down at over 1 in 20.

If the Hebden grids are laid on a slope of more than 1 in 20 it is advisable to pin the top edge at a rate of one stake per tile. If the slope is quite pronounced, you may wish to pin the sides too.

Unfortunately this is a common misconception, (although the hungry sales teams of some of our competitors try and lead their customers down this blind alley.)

Whilst it may be technically possible to use the Hebden grids like a “cake cutter” to slice through turf, it would require huge pressure, the like of which could only be applied by a heavy duty ground roller similar to those used by road laying teams.

We have tried to push it through, hit it with a mallet, and even drive over it, but the intermingling of the root network on any well grown slab of turf makes this all but impossible.

Another issue with adding turf in this way is the potential for voids, or pockets of air, between the bottom of the turf and the substrate below, ultimately killing the grass.

It’s best not do it.

Once the base or substrate has been laid, any reasonably healthy adult (or teenager for that matter) can lay the Hebden grids at a rate of around 100m2 per hour.
There isn’t any great need for skill.

With a maximum capacity of over 320 tons per square metre, almost any road-legal vehicle can drive over the Hebden ecopaving grids.
Notwithstanding, an appropriate substrate should be put down beneath the pavers, suitable to carry the weight of the type of vehicle that will be using it.

This should be the same depth as it would if tarmac or block paving was the final layer.

Not at all.

They are all able to resist water indefinitely.

They are also salt resistant so they will survive in coastal environments without any notable degradation, regardless of the severity of the weather.

There’s not much to it really…

Give them a wipe if they get very dirty.

That’s about it.

There’s no need for chemical preservatives, treatment, painting or anything else.

All of the LCP products are extremely difficult to vandalise.

There are several reasons for this:

the plastic used in the furniture is chemically inert, making it virtually impossible for grafitti from paint or magic markers to adhere to. If a vandal sprays paint on a bench, for example, it can be wiped clean afterwards.
the recycled plastic furniture is also very heavy, making moving it a very unattractive proposition to the casual vandal.
our recycled mixed plastic does not chip, split or splinter and it is impossible to cut with a knife.

Yes it is. If it has a flame maintained against it, it will eventually catch fire and burn like wood. While we appreciate that this isn’t what everyone would like, it is essential to the overall sustainability of our recycled plastic as adding a fire retardant would mean that it could not melt and therefore be subsequently recycled at the end of its life.
(As per the criteria of UL94 horizontal burn test, our recycled plastic has been classified as HB, which is an equivalent of BS EN 60695-11-10:- Part 11-10: Test flames — 50 W horizontal and vertical flame test methods.)

A wide variety of plastic products from computer cases and car bumpers to vegetable crates and bottle tops are all mixed together to give our plastic lumber its incredible strength.

For the scientifically minded, the actual types of plastic most commonly used in the mix are High Density Polyethylene , Low Density Polyethylene, Polypropylene, Acrylibutalstyrene, Polystyrene and Polythene.

These materials form 99% of the content. They are mixed with 1% masterbatch, for colour control, which is also made from entirely recycled material.

This means that the lumber profiles, Hebden 402 and furniture are all made from 100% recycled British waste.

The way it is normally used, yes, plastic is bad for the environment.

Unless its recycled, plastic is unsightly, can be fatally ingested by wildlife, can last in landfill for, potentially, centuries, and in the case of some kinds of PVC in particular, can leach harmful chemicals into the ecosystem.

This is why it is vital that all of us look for ways to keep recycling the existing plastic that is already in circulation rather than just casually throwing it away and pretending that it’s someone else’s problem.

Here at Low Carbon Products, we take advantage of this “pervasiveness in the environment” to provide a range of ultra-tough, maintenance-free products that keep society’s plastic out of landfill and put to good use.

We are pleased to say that all of our products are completely recyclable.

Even the fixings and plaques are made of stainless steel and so can be recycled too.

We do not design products for other people unfortunately.

However, there are many good specialist freelance designers in most areas that can be found on Google.

Made from a mix of High Density Polyethylene, Low Density Polyethylene, Polypropylene, Acrylibutalstyrene, Polystyrene and Polythene. These plastics are derived from a wide variety of plastic products from hay bale wrapping, computer cases and car bumpers to vegetable crates and bottle tops.

We certainly try to. Please visit our accessibility products blog article on the subject for more information.

Any bolts can be undone and redone, but screws can’t.

Yes, bolts can be done and re-done. The cross members/ties will have to be screwed in on a slightly different part of the post they are fixed to as you can’t screw into the same hole twice.

Our Office & General FAQs

Whilst the national system for recycling is in desperate need of reform and investment, the best way to dispose of plastic items which you no longer need is to take them to your local authority for recycling. To ensure the integrity of our products we apply very strict criteria to the raw plastic materials used in the production process therefore we do not accept donations of plastic from the general public.

We recognise the importance of early education about the importance of recycling if we, as a society, are to change the way we look at rubbish and stop treating it as though it is someone else’s problem.

However, we are unable at this time to give talks to schools on recycling, although most local councils usually have a recycling officer who will be happy to arrange something.

British Recycled Plastic uses three different factories in the UK, each a specialist in producing one or more of our products. Currently none are open to school visits.

As with all industrial locations, there are health and safety implications for groups of children where heavy machinery is operating and each factory has varying capacity to accept visits.

Sorry. We currently have no vacancies.

If you manufacture a landscaping or construction product from British waste in the UK, we would be delighted to consider adding it to our roster.
Please bear in mind that our client base consists mainly of local authorities, government departments, schools, large businesses and the construction sector so ask yourself if it’s something they would want first.

If you think your product fits our criteria then please get in touch, in the first instance by emailing information to [email protected]

We do not design products for other people unfortunately.

However, there are many good specialist freelance designers in most areas that can be found on Google.

No, we already have established supply lines.

No sorry. If you’d like a sample of any of our products, please request one on our request a sample page.

All of the LCP products are extremely difficult to vandalise.

There are several reasons for this:

the plastic used in the furniture is chemically inert, making it virtually impossible for grafitti from paint or magic markers to adhere to. If a vandal sprays paint on a bench, for example, it can be wiped clean afterwards.
the recycled plastic furniture is also very heavy, making moving it a very unattractive proposition to the casual vandal.
our recycled mixed plastic does not chip, split or splinter and it is impossible to cut with a knife.

Lost your Assembly Instructions?

As a matter of course, our semi-assembled products come with the instructions required to complete them. However, there may be the rare occasion that this doesn’t happen or perhaps they are torn or damaged in some way.
Perhaps you would just like to take a look at how things are put together before you place your order.
Either way, please click below to access pdf files of our assembly instructions.

Batley Picnic Table Assembly Guide

Batley Picnic Table Assembly Guide

Download

Bradshaw Picnic Table Assembly Guide

Bradshaw Picnic Table Assembly Guide

Download

Brimham Picnic Table Assembly Guide

Brimham Picnic Table Assembly Guide

Download

Calder Picnic Table Assembly Guide

Calder Picnic Table Assembly Guide

Download

Calder Plus Picnic Table Assembly Guide

Calder Plus Picnic Table Assembly Guide

Download

Callis Compost Bin Triple Assembly Guide

Callis Compost Bin Triple Assembly Guide

Download

Denholme Picnic Table Assembly Guide

Denholme Picnic Table Assembly Guide

Download

Harewood Bench Black or Brown Assembly Guide

Harewood Bench Black or Brown Assembly Guide

Download

Harewood Bench Colour Slats Assembly Guide

Harewood Bench Colour Slats Assembly Guide

Download

Holmfirth Assembly Guide

Holmfirth Assembly Guide

Download

Oakworth Bench Black or Brown Assembly Guide

Oakworth Bench Black or Brown Assembly Guide

Download

Oakworth Bench Coloured Slats Assembly Guide

Oakworth Bench Coloured Slats Assembly Guide

Download

Raised Beds Assembly Guide

Raised Beds Assembly Guide

Download

Redacre Composter Assembly Guide

Redacre Composter Assembly Guide

Download

Skipton Bench Assembly Guide

Skipton Bench Assembly Guide

Download

Skipton Curve Bench Assembly Guide

Skipton Curve Bench Assembly Guide

Download

Wainsgate Picnic Table Assembly Guide

Wainsgate Picnic Table Assembly Guide

Download

Download our Technical Datasheet

British Recycled Plastic products are the no maintenance, sustainable and cost-effective alternative to using traditional materials such as concrete, metal and wood. Click here to download all technical information for our products.