Delivery costs

We send you your purchase on pallets through the very reliable Pallet Network nationwide. Delivery varies according to your location, so please check our transport map underneath the info tab on our page.

Arranging delivery

Pro-forma customers: once we have received payment we will then process your order and notify you of the delivery date.  If this date is not convenient for you, please contact customer services as soon as possible and we will do our best to accommodate you.

Terms customers: once you have accepted your quote, we will process your order and then notify you of the delivery date.  If this date is not convenient for you, please contact customer services as soon as possible and we will do our best to accommodate you.

Delivery times

Black furniture and lumber

Raised bed kits  2 weeks
Benches   3 weeks
Tables   3 weeks

Cut Lumber 2 weeks
Uncut lumber   3-5 days

Brown furniture and lumber

5 weeks

X-grids in basic quantities   3-5 days

For large quantities of any product or lumber cut to size, please enquire.

The above delivery times are from receipt of payment unless you have a terms agreement with us.

Receiving your delivery

Most of our products are delivered between 11am and 3pm. If you have any access issues, please contact our customer services.

If any part of your purchase is longer than 2000mm in length, it will not fit on the tail lift of the delivery vehicle. In these cases, the package will need to be lifted off the lorry by hand or you will need a fork lift truck. If unloading by hand, the package wrapping can be opened on the lorry and individual items lifted off piece by piece.  Please ensure that you have enough people at delivery to unload your purchase.  The driver of the vehicle will not be able to assist.