Frequently Asked Questions
Please see our most popular FAQ’s below.
Still need help? Contact our team on 01422 419 555.
Payment FAQ’s
Almost all cards are taken via our web shop including credit cards. Alternatively, if you are paying by invoice, there is a Pay Now button on it which leads you to our secure payment portal. If you’d prefer to pay by BACS or by cheque, these options are available too.
We do offer company accounts and allow publicly funded organisations or large charities terms of 14 days from delivery. Just get in touch for more information.
All of our products are as keenly priced as possible to help stimulate demand and educate the market about the benefits, both environmental and economic, of using recycled materials.
This makes it difficult to reduce our prices beyond those published on this website. However, where large quantities are involved, we are happy to discuss the possibilities.
Sometimes there are “school focused” special offers, so keep an eye on our social media feeds and our news pages here, or sign up for our newsletter.
Name: Low Carbon Products Limited, trading as British Recycled Plastic
Company No: 06903105
VAT Number: 976451973
For more information, please read our About Us page
Delivery FAQ’s
Our standard lead time from order to delivery is 20 working days but occasionally it can be longer due to demand.
Benches, seats, Hebden X-Grids and black lumber can often be turned around in less time however at quiet periods in the year.
We always confirm the delivery date when we receive the order.
If you have already paid via the web shop and you feel that the wait is too long when you receive your delivery confirmation, we will happily refund you within 2 working days.
Delivery costs are not included in the majority of our products and you will need to add delivery at checkout. The only exception to this is our raised bed kits which have delivery included in their cost.
We do not ship to Europe. We ship within the UK only as we believe it’s important to keep our business circular – we recycle British waste, processing it and engineering our items within the UK and selling it here, too. This ensures that the waste we save from landfill is our own waste and that it’s British workers and businesses benefitting from all our hard work.
Likewise, by shipping to Europe we’d also undermine any efforts recycling industries in those countries may have to sell within their national borders.
We do ship to the Highlands and Islands of Scotland, yes. Prices vary, so please get in touch with the office to place your order as you will be unable to complete the delivery segment of your order in the webshop.
Please call the office on 01422 419 555 to discuss your requirements with our team. , Our products are dispatched from several locations around the UK so collection isn’t always practical.
Our products are mounted on pallets. Delivery is usually to the kerbside and delivery drivers are not permitted to assist with any lifting once the product has been lowered from the vehicle, although they should be able to move the pallet a short distance using a pallet truck, as long as the ground is firm and stable (eg tarmac or concrete) and not steeply sloping, and there is clearance of at least 1.2m.
Please let us know asap if there is restricted access to the delivery address as our products are often delivered on an articulated lorry. You will likely need to enlist some assistance if your delivery is being made, for example, to the front driveway but is going to be set up in the back garden.
General Products FAQ’s
Made from a mix of High Density Polyethylene, Low Density Polyethylene, Polypropylene, Acrylibutalstyrene, Polystyrene and Polythene. These plastics are derived from a wide variety of plastic products from hay bale wrapping, computer cases and car bumpers to vegetable crates and bottle tops.
We certainly try to. Please visit our accessibility products blog article on the subject for more information.
Any bolts can be undone and redone, but screws can’t.
Not at all.
They are all able to resist water indefinitely.
They are also salt resistant so they will survive in coastal environments without any notable degradation, regardless of the severity of the weather.
There’s not much to it really…
Give them a wipe if they get very dirty.
That’s about it.
There’s no need for chemical preservatives, treatment, painting or anything else.
All of the LCP products are extremely difficult to vandalise.
There are several reasons for this:
The plastic used in the furniture is chemically inert, making it virtually impossible for grafitti from paint or magic markers to adhere to. If a vandal sprays paint on a bench, for example, it can be wiped clean afterwards.
British Recycled Plastic furniture is also very heavy, making moving it a very unattractive proposition to the casual vandal.
Our recycled mixed plastic does not chip, split or splinter and it is impossible to cut with a knife.
Yes it is. If it has a flame maintained against it, it will eventually catch fire and burn like wood. While we appreciate that this isn’t what everyone would like, it is essential to the overall sustainability of our recycled plastic as adding a fire retardant would mean that it could not melt and therefore be subsequently recycled at the end of its life.
(As per the criteria of UL94 horizontal burn test, our recycled plastic has been classified as HB, which is an equivalent of BS EN 60695-11-10:- Part 11-10: Test flames — 50 W horizontal and vertical flame test methods.)
Environmental FAQ’s
A wide variety of plastic products from computer cases and car bumpers to vegetable crates and bottle tops are all mixed together to give our plastic lumber its incredible strength.
For the scientifically minded, the actual types of plastic most commonly used in the mix are High Density Polyethylene , Low Density Polyethylene, Polypropylene, Acrylibutalstyrene, Polystyrene and Polythene.
These materials form 99% of the content. They are mixed with 1% masterbatch, for colour control, which is also made from entirely recycled material.
This means that the lumber profiles, Hebden 402 and furniture are all made from 100% recycled British waste.
The way it is normally used, yes, plastic is bad for the environment.
Unless its recycled, plastic is unsightly, can be fatally ingested by wildlife, can last in landfill for, potentially, centuries, and in the case of some kinds of PVC in particular, can leach harmful chemicals into the ecosystem.
This is why it is vital that all of us look for ways to keep recycling the existing plastic that is already in circulation rather than just casually throwing it away and pretending that it’s someone else’s problem.
Here at Low Carbon Products, we take advantage of this “pervasiveness in the environment” to provide a range of ultra-tough, maintenance-free products that keep society’s plastic out of landfill and put to good use.
We are pleased to say that all of our products are completely recyclable.
Even the fixings and plaques are made of stainless steel and so can be recycled too.
No chemicals and minimal microplastics.
Our Office & General FAQs
Whilst the national system for recycling is in desperate need of reform and investment, the best way to dispose of plastic items which you no longer need is to take them to your local authority for recycling. To ensure the integrity of our products we apply very strict criteria to the raw plastic materials used in the production process therefore we do not accept donations of plastic from the general public.
No, we already have established supply lines.
We do not design products for other people unfortunately.
However, there are many good specialist freelance designers in most areas that can be found on Google.
We do not have a showroom. If you’d like a sample of any of our products, please request one on our contact page.
British Recycled Plastic uses three different factories in the UK, each a specialist in producing one or more of our products. Currently none are open to school visits.
As with all industrial locations, there are health and safety implications for groups of children where heavy machinery is operating and each factory has varying capacity to accept visits.
We recognise the importance of early education about the importance of recycling if we, as a society, are to change the way we look at rubbish and stop treating it as though it is someone else’s problem.
However, we are unable at this time to give talks to schools on recycling, although most local councils usually have a recycling officer who will be happy to arrange something.
We currently have no vacancies but please do keep an eye on our vacancies page.
If you manufacture a landscaping or construction product from British waste in the UK, we would be delighted to consider adding it to our roster.
Please bear in mind that our client base consists mainly of local authorities, government departments, schools, large businesses and the construction sector so ask yourself if it’s something they would want first.
If you think your product fits our criteria then please get in touch, in the first instance by emailing information to [email protected]
Lost your Assembly Instructions?
As a matter of course, our semi-assembled products come with the instructions required to complete them. However, there may be the rare occasion that this doesn’t happen or perhaps they are torn or damaged in some way.
Perhaps you would just like to take a look at how things are put together before you place your order.
Either way, please click below to access pdf files of our assembly instructions.
Download our Technical Datasheet
British Recycled Plastic products are the no maintenance, sustainable and cost-effective alternative to using traditional materials such as concrete, metal and wood. Click here to download all technical information for our products.
